Service Levels — Planning Brief

Service Levels for your infrastructure plan

Use Hostingard to review support scope, response targets and the applicable service agreement. Compare the configuration, deployment location and billing terms before requesting a confirmed quotation.

Coverage
Discuss hours, channels and service scope

Responsibilities
Define infrastructure and application ownership

Escalation
Agree contacts and incident communication procedures


Hostingard planning brief. Confirm the selected configuration, current availability, pricing and service scope in a written quotation.